Frequently Asked Questions

1. How do I program the channels into my TV?
2. How do I access the inputs on my television?
3. Can I hook up my TV to a stereo receiver?
4. Can I hook up my game system to my TV?
5. Can you use RCA cables for the component video connections?
6. I am connecting my DVD player to my TV using the component video inputs. How come I am not getting any audio?
7. What does CATV mean?
8. What does MTS MODE mean?
9. When watching my Advent Stereo Television on some channels I get the wrong audio for the station or no sound at all. How can I solve this?
10. Where can I register my warranty?
11. Where can I get my Advent product serviced?
12. How can I get an instruction book?
13. Do you have the coding available for universal remote controls supplied by other manufacturers?
14. There are two pinhead-sized dots on either side of the screen half way down. Is this OK?
15. I have my Advent TV attached to Cable, but can only get up to channel 13.How can I get all the channels?
16. My brand new Advent TV seems to have a slight unpleasant odor emanating from it. Is this normal?
17. There is a black box on my screen. What is wrong?
18. "I see a green spot on the picture tube. What causes this"?

Answer:

1: How do I program the channels into my TV?
A: Press the menu button on the remote control or on the television to activate the menu icons. Press the volume+ or volume- buttons to select the tuning icon. In the tuning menu, press channel+ or channel- button to highlight the Auto Search Mode. All active channels will be preset and stored in to the memory automatically. During the process of Auto Search, pressing the volume- button will stop the process and the TV will return to the original channel before Auto Search started.

2: How do I access the inputs on my television?
A: There is a TV/Video or input button on your remote control. Keep pressing that button until the desired input is displayed or highlighted on the screen.

3: Can I hook up my TV to a stereo receiver?
A: If your TV has stereo audio output jacks, use audio phono cables to connect these to the audio inputs on the receiver. Using the onscreen audio menu, switch the TV’s speakers off to listen through your stereo system and set the TV volume about ¾ of the way up.

4: Can I hook up my game system to my TV?
A: Yes, if your TV has Audio/Video input jacks. Using A/V cables connect the game system to the TV’s matching A/V input jacks. Turn TV on, press ‘TV/Video’ button on the remote, and turn the game system on.

5: Can you use RCA cables for the component video connections?
A: Yes, just make sure the connections from the component video to the television are properly matched.

6: I am connecting my DVD player to my TV using the component video inputs. How come I am not getting any audio?
A: When connecting DVD to set via component video connections. You will also have to connect the audio outputs to the television.

7: What does CATV mean?
A: Cable Television.

8: What does MTS MODE mean?
A: MTS means Mutli-channel Television Sound or is sometimes referred to as SAP (Separate Audio Program). The menu selection offers 3 MTS options:
    Mono: Monaural (Non-Stereo) Sound.
     Stereo: 2 channels of separate audio information.
     Secondary: Offers bilingual broadcasting, news, or weather reports.

9: When watching my Advent Stereo Television on some channels I get the wrong audio for the station or no sound at all. How can I resolve this?
A: Your Television is designed to receive Stereo broadcasts. It is also capable of receiving SAP or Second Audio Programs available from TV stations. Some stations broadcast radio stations, weather, foreign language or nothing at all on this frequency. If your TV was mistakenly set to receive SAP, then you may be getting the wrong audio or no audio on some stations. To alleviate this problem access the MTS STATUS screen of your TV MENU and make sure you highlight STEREO instead of SAP.

10:Where can I register my warranty?
A: You can mail your Warranty form to:
          Advent TV C/O Prima Worldwide Warranty.
          180-13200 Delf Place,
          Richmond, B.C. V6V 2A2
          Canada

11:Where can I get my Advent product serviced?
A: For service information, please call our toll free hotline at 1-888-474-2314. A Advent service representative will provide you with information on where to obtain service for your Advent TV.

12:How can I get and instruction book?
A: Instruction Manuals are available online in PDF format through the Advent TV website. To view all available Advent TV user manuals, click on the "User Manuals" link in the main menu, and all available manuals will be shown to the right.

13:Do you have the coding available for universal remote controls supplied by other manufacturers?
A: The Advent Instruction Manual has contains manufacturers codes for universal remotes supplied with your Advent TV. You would need to reference the manual for the universal remote control to obtain the proper codes for controlling your Advent TV. If the codes are not listed in the universal remote's manual, you may want to try a "code search" function to find the proper frequency.

14:There are two pinhead-sized dots on either side of the screen half way down. Is this OK?
A: The points are used by TV technicians to align the horizontal screen display. These dots may be visible under normal operating conditions.

15:I have my Advent TV attached to Cable, but can only get up to channel 13.How can I get all the channels?
A: Refer to the Auto Search function mentioned in the first question of this list.

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